Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.

We ask that you request an RMA (return merchandise authorization) number before returning your items. To request an RMA number simply email us at RMA@howcool.com. Please include your order number, items to be returned, and the reason for return. Once you receive your RMA number it must be written in a conspicuous place on the outside of the return parcel. Do not write the RMA number on the items packaging. If you write your RMA on the shoe’s box, the item’s packaging will be considered damaged and may void your returns eligibility.

What cannot be returned:
No returns will be accepted after 365 days of receipt.
Items of an intimate nature cannot be returned, unless still in a sealed unopened package.
Items that are not in their original packaging cannot be returned.
Items with damaged packaging cannot be returned.
Items with noticeable wear cannot be returned.

Intimate Apparel: If in normal wear the merchandise comes in contact with the genital area. For example, panties and pantyhose are considered intimate apparel. However, panties and pantyhose are not the only items considered intimate apparel.

Please Note: We are authorized to charge a $7.00 damaged box fee for any shoe box that is written on, taped-up, or used as a shipping box. Items and their packaging must be in like new condition to be eligible for return.

We'll also accept returns of incorrect or defective merchandise that meets the guidelines below.

Defective Merchandise: Includes any item that does not perform as expected or exhibits damage not associated with normal wear. Does not include items that are the wrong size, color, or style.

Incorrect Merchandise: Contact us via email or by phone if you received an item that is different than what was described on the website or is the wrong size, color, or style than what you ordered.

Returns for refund: Return shipments must be postmarked within 30 days from the date of original shipment. Return shipments postmarked after this date will be eligible for store credit only.

Returns for exchange or store credit: Must be made within 365 days of receipt. All shipping charges for exchange on international orders must be paid by the returnee including the cost to reship replacement items.

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